Patient support
Prepare for your visit
What to bring and how to prepare so your appointment runs smoothly.
What to bring
- National ID, passport or birth certificate for children
- Insurance card, SHA number or scheme details
- Previous prescriptions, test results or referral letters
- A list of medication you currently take
Before you arrive
- Book ahead for specialist and clinic days
- Fast 8–10 hours if a fasting test was requested
- Arrive 10–15 minutes early for registration
- Arrange a support person if you may need help getting home
Registration
- Present your ID and cover details at the desk
- Confirm your phone number for follow-up
- Ask about expected costs before treatment where possible
Consultation
- Describe symptoms, when they started and what helps
- Mention allergies, pregnancy or chronic conditions
- Ask questions — write down the answers if it helps
Laboratory preparation
- Follow fasting instructions exactly
- Drink water unless told otherwise
- Confirm when and how results will reach you
Payment & insurance
- Confirm what your cover includes before treatment
- Request an itemised invoice
- Keep receipts for reimbursement claims
Discharge & follow-up
- Repeat your treatment instructions back to the clinician
- Note your review date and warning signs to watch for
- Save our number in case anything changes at home
Appointments
Ready to see a clinician at Joscure?
Book a slot online, call our desk, or send a WhatsApp message - walk-ins and emergencies are always welcome.